Dear Customer:

As a recent customer, your feedback is very important to us. Sometime in the next two weeks, before you bring your vehicle back to us for a checkup, could you please take two minutes and answer the following questions about your service experience with us?

		Not Satisfied	Satisfied	Extremely Satisfied
1.	Were you treated professionally and courteously?
2.	Was your vehicle diagnosed and serviced/repaired in a reasonable time as promised?
3.	Was the final price you paid for our service within the price estimate you were initially given by us?
4.	Are you satisfied with the condition in which your vehicle was returned to you?
5.	Please rate your overall experience with NTC.
6.	If you had another transmission/driveline problem, would you bring it to NTC again?
7.	Would you recommend us to others in need of similar repairs or service?
8.	What else could we do to better serve you?
9.	Additional comments or observations?